Confidentiality policy

Prohabitat.lu (“us”, “our”, “our”) respects your privacy and attaches great importance to the protection of your personal data, which is why we manage this website and the Services we offer you in accordance with current data protection laws, in particular the EU General Data Protection Regulation (“RGPD”).

The purpose of this privacy policy is to provide you with a clear description of how we use your personal data, your rights, and how you can exercise control over your data and privacy. In this privacy policy, you will find, among other information, the following:

We recommend that you read this privacy policy and review it regularly when using our website and services.

What personal data does Prohabitat.lu collect and use?

Personal data is any data that can identify you either directly or in combination with other data. We collect personal data:

That you communicate to us when you use our website and our services;
Personal data that we collect automatically;
Personal data that we collect from third parties.

Personal data that we collect directly from you or that we collect automatically.

Personal data that we may collect includes:

Contact details and details of projects and services, such as (company) name, address, (mobile) telephone number, telephone number (mobile), email address, specialty and other personal data that you provide to us voluntarily when you contact us or communicate with us. Prohabitat.lu also collects the personal data of customers who request a quote and Professionals when this data is necessary for the establishment of a relationship. This is data such as profession and information on activities, products and services;
Account details, such as the username and password if you create an account on Prohabitat.lu;
Data from documents supporting the identity of the professional;
Data concerning transactions and financial aspects, such as invoices, financial information required for invoicing, invitations to contractor missions and proposals from contractors for client missions;
Communications data, such as communication between the customer and the professional via Prohabitat.lu, participation in surveys or communication with Prohabitat.lu, for example if you contact our customer service or if you send us a question, comment or request;
Reviews and comments published by Prohabitat.lu users;
Project Descriptions published by Prohabitat.lu users;
Information collected automatically, such as IP address, browser and operating system type, application version, and geolocation. We also collect and produce data based on your use of Prohabitat.lu, such as the pages you visited, the pages visited before and after your visit to Prohabitat.lu, the search criteria you use, the frequency of your use of Prohabitat.lu, and your interest in visiting Prohabitat.lu more frequently. We collect this information by placing cookies. For more information about the cookies we use, please see our cookie policy;
Connection via social networks: to make it easier for you to use our website, we offer you the possibility to connect via your Google or Facebook account. If you opt for this solution, you authorize us to collect personal data such as your name, email address, and external ID. We may keep this information for use as defined in this policy and use it to validate social media connection usage data. The use of information collected by Google and Facebook is governed by the policies of the respective parties and our use of that information is governed by this Privacy Policy;
Telephone recordings: Prohabitat.lu may record telephone conversations for the purposes of quality control, internal training and proof of the formation of a contract. Their processing is necessary because of the legitimate interests pursued by Prohabitat.lu according to article 6.1.f of the RGPD.

Personal data obtained from third parties

We use outside sources to collect certain personal data. For example, the Chamber of Commerce or the Trade Register to collect data from them or other external sources from which we can deduce a possible exemption from VAT. We also collect technical information about the delivery of emails, text messages, and push notifications from structures such as Google Analytics and Amazon Web Services.

How does Prohabitat.lu use personal data and shares it in order to perform its services?

Travaux.com uses your personal data for the following purposes:

Offer our services: we process your personal data so that you can benefit from our services. The objective of our services is to connect customers with Building Professionals to carry out their projects, based in part on criteria of interest and/or evaluation. The basis for this state of affairs is the execution of the contract we have concluded with you;
Identification and authentication: we process your personal data to verify your identity and allow you to access our services. Our basis in this regard is the execution of the agreement we have with you and the fact of meeting our legal obligation to take appropriate security measures to protect the data we process;
Fraud prevention: we process identification data from professional identification documents for the purpose of fraud prevention. The legal basis for this processing is art. 6 (1) (a) GDPR;
Improving our Website and our services: we analyze information about how you use our Website and our services in order to improve the user experience for all visitors to the Website. This information includes both research data and statistics or the conduct and analysis of surveys that you choose to participate in in order to improve our services. It is in our legitimate business interest to conduct research and analysis in connection with the operation of our services in order to understand any problems with our services and to improve them;
Personalizing your experience: we use your personal data to offer you a personalized experience of our services. To do this, we offer you, for example, interactive or personalized elements according to your interests. It is in our legitimate business interest to offer you a service that is as close as possible to your interests;
Communication: we use your personal data to communicate with you if, for example, you contact our customer service, send us an email or ask us to exercise one of your rights. We also use your personal data to contact you if, for example, we want to inform you about changes in our services or terms and conditions. We may also contact you to ask for your opinion on our services for internal research purposes. It is in our legitimate interests to be able to provide you with appropriate and personalized answers and information about our services, and to be able to research our services for development and commercial research purposes;
Avis: we use your personal data when you post reviews on the forums on our website. For example, if you post a review about a contractor, we may - possibly at the request of the contractor - edit or remove a review if we deem it irrelevant, offensive, or otherwise inappropriate. It is in our legitimate business interest to give our users the ability to write and post reviews and to edit or delete them if we deem it necessary. This information may be made freely available to third parties under the category “work done” on several pages of our website;
Project descriptions and evaluations: we may use your personal information when you post job descriptions on our website. The information you provide may be made available to third parties under the category “work done or performed” on several pages of our website. It is in our legitimate business interests to inform other users or other parties interested in carrying out successfully completed work;
Marketing: we may use your personal data to send you personalized marketing messages containing information about our products, activities, services and promotional offers that we consider to be relevant to you. We may also use targeted advertising tools to offer you advertising tailored to your interests. These tools may collect information about your browsing behavior and use it to provide you with advertising that may be of interest to you. When you receive our advertising communications, such as newsletters or emails and targeted ads, we do so based on our legitimate interest in promoting our services. When you receive newsletters or marketing emails, you can unsubscribe at any time. You can set advertising preferences in the settings of the social media concerned;
Exercising our rights and complying with our obligations: we use your personal data to comply with our legal obligations. For example, to meet our tax obligations. We also use your personal data to prevent and detect fraud and other illegal or unwanted activities. We may also use your personal data to protect or exercise our rights or the rights of third parties. It is in our legitimate and commercial interest to do so;
Anonymization: we can anonymize your personal data so that you are no longer identifiable for us or for a third party. For example, we can build statistics based on anonymized data to align the development of our products. We have a legitimate business interest in doing so.

Who else does Prohabitat.lu share Personal Data with?

Prohabitat.lu treats your personal data with care and confidentiality. Your personal data is only accessible to Travaux.com employees insofar as this is necessary for the provision of our services.

Prohabitat.lu shares personal data only with third parties whom Prohabitat.lu trusts. These include our:

Travaux.com is part of IAC Inc.: for internal monitoring, security and optimization of our services, we share certain personal data with companies in our group. For example, we share with IAC Inc. the pages you visit and our analyses;
Service providers: we share your personal data with our service providers where appropriate. For example, to collect payments, investigate and prevent fraud, to deliver marketing communications, to present personalized advertising, to optimize our services, or to analyze data. These service providers are contractually obliged to take the same care in the processing of personal data as we do ourselves;
Authorities: we share your personal data with the various competent authorities insofar as this is necessary. For example, with regulatory authorities, judicial authorities and government agencies, insofar as this is necessary to comply with a legal obligation or for the prosecution of criminal offenses and fraud. We may also transmit personal data to authorities for the protection of our rights and property, or those of third parties;
Specialized advice: we share your personal data with our professional advisers insofar as this is necessary. For example, to our lawyers if we need legal advice.

How does Prohabitat.lu transfer personal data internationally?

Prohabitat.lu communicates your personal data to third parties located in countries outside the EU. For example, to companies in the IAC Inc. group. The recipients of your personal data may be located in countries where the legislation offers less protection of personal data than the EU. We only provide your personal data to third parties who treat your personal data in a completely confidential manner and who offer protection adapted to European standards, so that personal data is properly protected (for example, by concluding EU standard contracts relating to the international transfer of personal data as approved by the European Commission).

If you have any questions about the international transfer of your personal data or about the protective measures taken by Prohabitat.lu to protect your personal data, please send an email to contact@prohabitat.lu.

How does Prohabitat.lu secure and maintain personal data?

Prohabitat.lu has adopted physical, technical, and organizational security measures to protect your personal data. These measures are intended to ensure the continued integrity and confidentiality of your personal data. For example, by giving only authorized employees the ability to access personal data. We assess and update our security arrangements on a regular basis. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your personal data.

We keep your personal data for as long as we have a relationship with you, unless a shorter retention period applies by law or the data is no longer required for the purposes for which it was collected. Once our relationship is over, we will keep your personal data for a period that allows us to:

To comply with our legal obligations, including legal retention periods;
To investigate or defend legal actions;
To be able to manage your questions, requests or complaints;
To keep our archives for analysis and/or audit purposes.

How to exercise your rights?

At any time, you can request information about all the personal data that we process about you. If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed. You can request the deletion of your personal data at any time, unless we are legally obliged or authorized to continue to process your data. If the legal requirements are met, you can request that the processing of your personal data be restricted. If the processing is carried out on the basis of a balancing of interests, you can object to the processing by specifying the reasons that derive from your specific situation.

If data processing is carried out on the basis of your consent or within the framework of a contract, you have a right to the transfer of the data you have provided, as long as this does not affect the rights and freedoms of other persons.

If we process your data based on consent, you have the right to withdraw this consent at any time with effect for the future. The processing carried out before the withdrawal remains unaffected by the latter.

You can submit a request to exercise your rights by contacting us using the contact details provided below.

You are also entitled to file a complaint with the French data protection authority at any time if you believe that the data processing has been carried out in spite of the legislation in force.

Links to other websites

On our website you will find a number of links to other websites. Prohabitat.lu is not responsible for how these third parties handle your personal data. We recommend that you review the privacy policy of the third party site when you visit it, in order to have a clear idea of how this third party collects and uses your personal data.

How do I contact Prohabitat.lu?

If you have any questions, comments, suggestions or complaints regarding this privacy policy or how we handle your personal data, please contact us by sending an email to: contact@prohabitat.lu.

Last updated: 15-11-2023